Effective Date: April 3, 2026
Introduction
Welcome to Bananagrams® (https://thebananagrams.com/). At Bananagrams®, we are committed to protecting your privacy and ensuring transparency about how we collect, use, and safeguard your personal information. This Privacy Policy explains our practices regarding data collection and usage when you visit our website, purchase our products, or interact with our services.
Bananagrams® has been bringing families and friends together through fast-paced wordplay since 2006. As a family-founded company based in Providence, Rhode Island, we understand the importance of trust and privacy in building lasting relationships with our customers. This policy applies to all users of our website and services, whether you’re browsing our product catalog, making a purchase, reading our blog, or contacting our support team.
By accessing or using https://thebananagrams.com/, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our practices, please do not use our website or services. We encourage you to review this policy periodically as we may update it from time to time to reflect changes in our practices or applicable laws.
What Information We Collect
We collect various types of information to provide and improve our services, process your orders, and enhance your experience with Bananagrams® products.
Personal Information: When you make a purchase, create an account, or contact us, we may collect personal information including your name, email address, shipping address, billing address, phone number, and payment information. This information is necessary to process your orders, communicate with you about your purchases, and provide customer support.
Order Information: When you purchase Bananagrams games, board games, or party edition products through our website, we collect details about your transaction including the products purchased, quantities, prices, order dates, and shipping preferences. This helps us fulfill your orders accurately and efficiently.
Account Information: If you create an account on our website, we store your login credentials, order history, saved addresses, and preferences. This allows you to track orders, manage your information, and enjoy a more personalized shopping experience.
Communication Data: When you contact our support team at Support@Thebananagrams.com or call us at (401) 781-9649, we may collect and retain the content of your communications, including emails, chat messages, and phone call records. This helps us provide better customer service and resolve any issues you may encounter.
Technical Information: We automatically collect certain technical data when you visit our website, including your IP address, browser type and version, operating system, device information, referring URLs, pages viewed, time spent on pages, and clickstream data. This information helps us understand how visitors use our website and identify areas for improvement.
Location Data: We may collect general location information based on your IP address to provide region-specific content, shipping options, and comply with local regulations. We do not collect precise geolocation data unless you explicitly grant permission through your device settings.
Cookie Data: Our website uses cookies and similar tracking technologies to enhance functionality, remember your preferences, analyze site traffic, and deliver personalized content. See our Cookie Usage section below for more details.
Marketing Preferences: We collect information about your communication preferences, including whether you wish to receive promotional emails, newsletters, or product updates about our Bananagrams games, new releases, and special offers.
User-Generated Content: If you submit reviews, testimonials, photos, or participate in contests or surveys, we collect the content you provide along with associated metadata.
Use of Information
We use the information we collect for various legitimate business purposes to serve you better and improve our products and services.
Order Processing and Fulfillment: We use your personal and payment information to process your orders, arrange shipping through our partners, send order confirmations, provide tracking information, and handle returns or exchanges for our Bananagrams Classic Word Game, WildTiles, Party Edition, and other products.
Customer Service: We use your contact information and communication history to respond to your inquiries, resolve issues, provide technical support, and ensure your satisfaction with our award-winning word games.
Account Management: Your account information enables us to maintain your user profile, save your preferences, track your order history, and provide a seamless shopping experience across visits.
Website Improvement: We analyze technical and usage data to understand how visitors interact with our website, identify popular products like our best-selling Bananagrams Classic Game, optimize site performance, fix bugs, and enhance user experience.
Personalization: We use your browsing history and preferences to recommend relevant products, customize content, and provide a more tailored shopping experience based on your interests in word games, board games, or party editions.
Marketing and Communications: With your consent, we use your email address to send newsletters, promotional offers, product announcements, educational content about wordplay and vocabulary building, and information about new Bananagrams releases or special discounts.
Security and Fraud Prevention: We monitor account activity and transactions to detect and prevent fraudulent activities, unauthorized access, and other security threats that could harm you or our business.
Legal Compliance: We use and retain information as necessary to comply with applicable laws, respond to legal requests from authorities, enforce our Terms & Conditions, protect our rights and property, and resolve disputes.
Analytics and Research: We conduct data analysis to understand customer preferences, identify market trends, evaluate the success of marketing campaigns, and make informed business decisions about product development and inventory management.
Communication of Important Updates: We use your contact information to notify you about changes to our Privacy Policy, Terms & Conditions, shipping policies, or other important information related to your account or orders.
Third-Party Disclosure
We value your privacy and do not sell, trade, or rent your personal information to third parties for their marketing purposes. However, we may share your information with trusted third parties in the following circumstances:
Service Providers: We work with third-party companies that help us operate our business, including payment processors, shipping carriers, web hosting providers, email service providers, analytics platforms, and marketing tools. These service providers have access to your information only to perform specific tasks on our behalf and are contractually obligated to protect your data and use it only for the purposes we specify.
Payment Processing: When you make a purchase, your payment information is processed by secure third-party payment processors. We do not store complete credit card numbers on our servers. These processors comply with Payment Card Industry Data Security Standards (PCI DSS).
Shipping Partners: We share necessary shipping information (name, address, phone number, order details) with carriers like UPS, FedEx, USPS, or other logistics providers to deliver your Bananagrams products to your doorstep.
Analytics Services: We use analytics providers like Google Analytics to understand website traffic, user behavior, and demographics. These services may use cookies and similar technologies to collect data about your interactions with our site.
Marketing Platforms: With your consent, we may share your email address with email marketing platforms to send newsletters and promotional content. You can unsubscribe from marketing communications at any time.
Legal Requirements: We may disclose your information when required by law, court order, subpoena, or other legal process, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others, investigate fraud, or respond to government requests.
Business Transfers: In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your information may be transferred to the successor entity. We will notify you of any such change and how it affects your personal information.
Aggregated Data: We may share aggregated, anonymized data that cannot identify you individually with partners, advertisers, or researchers for industry analysis, demographic profiling, or similar purposes.
We require all third parties to maintain appropriate security measures and use your information only as instructed by us. We conduct due diligence to ensure our partners meet our privacy and security standards.
Cookie Usage
Our website uses cookies and similar tracking technologies to provide functionality, analyze performance, and deliver personalized experiences. Understanding how we use cookies helps you make informed choices about your privacy.
What Are Cookies: Cookies are small text files stored on your device by your web browser when you visit our website. They contain information that helps us recognize your browser, remember your preferences, and improve your experience.
Types of Cookies We Use:
Essential Cookies: These cookies are necessary for our website to function properly. They enable core features like shopping cart functionality, secure login, payment processing, and access to protected areas. You cannot opt out of essential cookies if you want to use our e-commerce features.
Preference Cookies: These cookies remember your choices and settings, such as language preferences, shipping addresses, and display options, so you don’t have to re-enter them each visit.
Analytics Cookies: We use analytics cookies to understand how visitors use our website, which pages are most popular, how long people spend browsing our Bananagrams products, and where visitors come from. This data helps us improve our website design and content.
Marketing Cookies: These cookies track your browsing activity across our site to deliver relevant advertisements, measure campaign effectiveness, and provide personalized product recommendations based on your interests.
Third-Party Cookies: Some cookies are placed by third-party services we use, such as Google Analytics, social media platforms, or advertising networks. These parties may track your activity across multiple websites.
Cookie Management: Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies or alert you when cookies are being sent. You can also delete cookies that have already been set. However, disabling cookies may limit your ability to use certain features of our website, such as adding items to your shopping cart or maintaining your login session.
Cookie Duration: Some cookies expire when you close your browser (session cookies), while others remain on your device for a set period or until you delete them (persistent cookies).
For more detailed control over cookies, you can visit browser-specific help pages or use privacy-focused browser extensions. European visitors can also manage cookie preferences through our cookie consent banner.
External Links
Our website may contain links to external websites, including our partners’ sites, social media platforms, product review sites, educational resources about word games and vocabulary building, or other third-party destinations that we believe may interest you.
Third-Party Websites: When you click on external links and leave https://thebananagrams.com/, you are subject to the privacy policies and terms of those third-party websites. We are not responsible for the privacy practices, content, or security of external sites.
No Endorsement: The inclusion of external links does not necessarily imply endorsement, sponsorship, or recommendation of those sites or their content, products, or services. We provide these links for your convenience and information only.
Social Media: Our website may include social media buttons or widgets that allow you to share content or follow us on platforms like Facebook, Instagram, Twitter, or YouTube. These features may collect your IP address, track which pages you visit on our site, and set cookies. Your interactions with these features are governed by the privacy policies of the respective social media companies.
Partner Links: We may link to authorized retailers, distributors, or partners who sell Bananagrams products. While we strive to work with reputable partners, we cannot guarantee their privacy practices or the security of their websites.
Due Diligence: Before providing personal information to any external website, we encourage you to review their privacy policy and terms of service. Be cautious about sharing sensitive information and ensure the website uses secure connections (HTTPS) for transactions.
We regularly review external links on our website and remove links to sites that no longer meet our standards or are no longer operational. If you have concerns about any external link on our site, please contact us at Support@Thebananagrams.com.
Security Measures
Protecting your personal information is a top priority at Bananagrams®. We implement comprehensive security measures to safeguard your data against unauthorized access, alteration, disclosure, or destruction.
Encryption: We use industry-standard SSL/TLS encryption to protect data transmitted between your browser and our servers. This ensures that sensitive information like payment details and login credentials are encrypted during transmission.
Secure Payment Processing: All payment transactions are processed through PCI DSS-compliant payment processors. We do not store complete credit card information on our servers, reducing the risk of data breaches.
Access Controls: We restrict access to your personal information to authorized employees, contractors, and service providers who need the information to perform their duties. Access is granted based on the principle of least privilege.
Password Protection: User accounts are protected by passwords that you create. We encourage you to use strong, unique passwords and not share them with others. We store passwords using secure hashing algorithms.
Regular Security Audits: We conduct periodic security assessments, vulnerability testing, and audits of our systems to identify and address potential security weaknesses.
Firewall Protection: Our servers are protected by firewalls and intrusion detection systems that monitor and block unauthorized access attempts.
Data Backup: We maintain regular backups of our data to ensure business continuity and data recovery in case of system failures or disasters.
Employee Training: Our staff receives training on data protection, privacy best practices, and security protocols to ensure they handle your information responsibly.
Incident Response: We have procedures in place to respond quickly to security incidents, investigate breaches, notify affected users when required by law, and take corrective action to prevent future occurrences.
Physical Security: Our servers and data storage facilities are located in secure environments with restricted access, surveillance systems, and environmental controls.
While we employ robust security measures, no method of electronic storage or internet transmission is completely secure. We cannot guarantee absolute security, but we continuously work to protect your information using commercially reasonable measures. If you suspect unauthorized access to your account, please contact us immediately.
User Rights and Choices
You have important rights and choices regarding your personal information. We respect these rights and provide mechanisms for you to exercise them.
Access and Portability: You have the right to request access to the personal information we hold about you. We will provide you with a copy of your data in a structured, commonly used format within a reasonable timeframe.
Correction and Update: You can request corrections to inaccurate or incomplete personal information. You can update many details yourself by logging into your account on our website.
Deletion: You may request deletion of your personal information, subject to certain legal exceptions. We will delete or anonymize your data when we no longer have a legitimate business need to retain it, except where required by law.
Opt-Out of Marketing: You can unsubscribe from promotional emails at any time by clicking the unsubscribe link in our emails or by contacting us at Support@Thebananagrams.com. Note that you will still receive transactional emails related to your orders even if you opt out of marketing communications.
Cookie Preferences: You can manage cookie settings through your browser preferences or our cookie consent tool. See the Cookie Usage section for more details.
Object to Processing: You may object to certain processing of your personal information, particularly for direct marketing purposes or processing based on legitimate interests.
Restrict Processing: In some circumstances, you can request that we temporarily restrict processing of your personal information, such as when you contest its accuracy or object to processing.
Withdraw Consent: Where we process your information based on consent, you have the right to withdraw that consent at any time, though this will not affect the lawfulness of processing before withdrawal.
Account Deletion: You can request deletion of your account by contacting us. We will delete your account and associated personal information, subject to legal retention requirements.
Do Not Track: Some browsers offer “Do Not Track” signals. Our website currently does not respond to these signals, but you can control tracking through cookie settings and privacy tools.
To exercise any of these rights, please contact us at Support@Thebananagrams.com or call (401) 781-9649. We will respond to your request within 30 days and may need to verify your identity before processing certain requests.
Protection of Minors
Bananagrams® products, including our Classic Word Game, WildTiles, and My First Bananagrams, are enjoyed by families with children. We are committed to protecting the privacy of minors under the age of 13 (or the applicable age of digital consent in your jurisdiction).
No Intentional Collection: Our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13 without verifiable parental consent. If you are under 13, please do not provide any information on our website without your parent’s or guardian’s permission.
Parental Consent: If we learn that we have collected personal information from a child under 13 without parental consent, we will delete that information promptly. Parents or guardians who believe we may have collected information from their child can contact us at Support@Thebananagrams.com.
Educational Use: While our products are educational and recommended for ages 4+ to 7+, depending on the edition, any online purchases or account creation should be conducted by adults or with adult supervision.
COPPA Compliance: We comply with the Children’s Online Privacy Protection Act (COPPA) and similar international regulations designed to protect children’s online privacy.
Parents and guardians are encouraged to monitor their children’s online activities and teach them about safe internet practices. If you have questions about how we protect minors’ privacy, please contact us.
CCPA Compliance
For California residents, the California Consumer Privacy Act (CCPA) provides additional rights regarding personal information. Bananagrams® respects these rights and is committed to CCPA compliance.
California Consumer Rights: Under CCPA, California residents have the right to know what personal information we collect, use, disclose, or sell; request deletion of personal information; opt out of the sale of personal information; and not be discriminated against for exercising these rights.
Information We Collect: As detailed in the “What Information We Collect” section, we collect personal identifiers, commercial information, internet activity, and other categories of information from California residents.
No Sale of Personal Information: We do not sell personal information of California residents in exchange for monetary consideration. We do not share personal information with third parties for their own direct marketing purposes.
Disclosure for Business Purposes: We disclose personal information to service providers for business purposes as described in our “Third-Party Disclosure” section, such as payment processing, shipping, and analytics.
Exercising CCPA Rights: California residents can exercise their rights by contacting us at Support@Thebananagrams.com or calling (401) 781-9649. We will verify your identity before processing requests and respond within 45 days.
Non-Discrimination: We will not discriminate against you for exercising your CCPA rights. You will not be denied goods or services, charged different prices, or provided different quality of service for asserting your privacy rights.
Authorized Agents: California residents may designate an authorized agent to make requests on their behalf. We may require proof of authorization before processing such requests.
For more information about your California privacy rights, visit the California Attorney General’s website or contact us directly.
GDPR Compliance
For residents of the European Economic Area (EEA), United Kingdom, and Switzerland, we comply with the General Data Protection Regulation (GDPR) and similar data protection laws.
Legal Basis for Processing: We process your personal information based on one or more of the following legal grounds: contractual necessity (to fulfill orders), consent (for marketing communications), legitimate interests (to improve our services), or legal obligations (to comply with laws).
Data Subject Rights: Under GDPR, you have rights including access, rectification, erasure, restriction of processing, data portability, objection to processing, and the right to withdraw consent. See “User Rights and Choices” for details on exercising these rights.
International Data Transfers: If we transfer your data outside the EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission, to protect your information.
Data Protection Officer: For questions about data protection or to exercise your GDPR rights, contact our data protection representative at Support@Thebananagrams.com.
Supervisory Authority: You have the right to lodge a complaint with your local data protection authority if you believe we have not complied with applicable data protection laws.
Consent Withdrawal: Where we process your data based on consent, you may withdraw consent at any time without affecting the lawfulness of processing before withdrawal.
Automated Decision-Making: We do not engage in automated decision-making or profiling that produces legal or similarly significant effects on you.
How Long We Keep Your Information
We retain personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.
Account Information: Active account information is retained while your account remains open and for a reasonable period thereafter to facilitate reactivation if desired.
Order Records: Purchase history and transaction records are retained for accounting, tax reporting, warranty purposes, and legal compliance, typically for 7 years or as required by law.
Marketing Data: Information used for marketing purposes is retained until you unsubscribe or request deletion, after which we will retain only the minimum information needed to honor your opt-out preference.
Technical Data: Server logs, analytics data, and similar technical information are typically retained for 12-24 months, then aggregated or deleted.
Communications: Customer service communications are retained for a reasonable period to provide ongoing support, resolve issues, and improve service quality.
Legal Hold: Information subject to legal holds, investigations, or litigation is retained until the matter is resolved, even if it would otherwise be scheduled for deletion.
When information is no longer needed, we securely delete or anonymize it using industry-standard methods. Deletion requests are processed promptly, subject to legal retention requirements.
Policy Updates
We may update this Privacy Policy periodically to reflect changes in our practices, technologies, legal requirements, or business operations. We are committed to keeping you informed about how we protect your privacy.
Notification of Changes: When we make significant changes to this policy, we will notify you by posting a prominent notice on our website homepage, sending an email to registered users, or through other appropriate communication channels.
Effective Date: The effective date at the top of this policy indicates when it was last updated. We encourage you to review the policy periodically to stay informed about our privacy practices.
Continued Use: Your continued use of our website and services after policy changes constitutes acceptance of the updated terms. If you do not agree with changes, please discontinue use of our services.
Material Changes: If changes materially alter how we handle previously collected information, we will seek your consent where required by law before applying new practices to that existing data.
Archives: Previous versions of our Privacy Policy are available upon request for your reference.
We recommend bookmarking this page and checking back periodically, especially before providing personal information or making purchases.
Privacy Questions
We are committed to transparency and welcome questions or concerns about our privacy practices. If you need assistance or have inquiries about how we handle your personal information, please don’t hesitate to reach out.
Contact Methods:
- Email: Support@Thebananagrams.com
- Phone: (401) 781-9649 (Monday-Friday, 9 AM – 5 PM EST)
- Mail: Bananagrams®, 145 Carolina Avenue, Providence, Rhode Island 02905, USA